How do I wash my dog's collar?

Our collars clean up really nicely. We have a short video on collar cleaning that can be found here.

How do I measure my dog's neck?

A proper neck measurement is very important to ensure that your collar fits. Everyone measures a little differently it seems, so we have provided measuring tips here, the best way to go is to measure a collar that currently fits, being sure to measure from the points indicated on the collar measurement page.

Can I add a phone number to my dog's collar?

Yes! We do this for tons of customers. You can enter the name and number in the text box on any of our 1.5” or 2” models, and we will automatically format the name to be larger and the number to be smaller and centered underneath the name. Note: We unfortunately aren’t able to add both a name & number to our 1” models. Due to the small amount of space available for embroidery, we can only use one line of text.

When will my order ship?

Orders are currently shipping within 2-4 weeks from the date your order was placed. Once your order ships, it normally takes 2-5 business days to receive it. We also post what day's orders our production team is working on here.

I received my order and it's too small or there is an error with the order

We are all human and we do make mistakes on orders from time to time. If there is an issue with your order, email us (support@tactipup.com) and we will get you taken care of right away. We address these issues and it does NOT take the normal turnaround time to get a replacement collar.

What is your return/exchange policy?

ReturnsOur policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.*To be eligible for a return, your item must be a non-personalized product, unused and in the same condition that you received it.*RefundsOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.ExchangesSend an email to: support@tactipup.com and we will assist you with getting any issues resolved and coordinating return labels.Our full return/exchange policy can be found here.

Service Dog Supplies

Current Turnaround Time: 1 week

Looking for high quality gear and supplies for your service dog? Our made in the USA service dog supplies collection is exceptional for service dogs and their owners who require...

FAQ

: Our collars clean up really nicely. We have a short video on collar cleaning that can be found here.
: A proper neck measurement is very important to ensure that your collar fits. Everyone measures a little differently it seems, so we have provided measuring tips here, the best way to go is to measure a collar that currently fits, being sure to measure from the points indicated on the collar measurement page.
: Yes! We do this for tons of customers. You can enter the name and number in the text box on any of our 1.5” or 2” models, and we will automatically format the name to be larger and the number to be smaller and centered underneath the name. Note: We unfortunately aren’t able to add both a name & number to our 1” models. Due to the small amount of space available for embroidery, we can only use one line of text.
: Orders are currently shipping within 2-4 weeks from the date your order was placed. Once your order ships, it normally takes 2-5 business days to receive it. We also post what day's orders our production team is working on here.
: We are all human and we do make mistakes on orders from time to time. If there is an issue with your order, email us (support@tactipup.com) and we will get you taken care of right away. We address these issues and it does NOT take the normal turnaround time to get a replacement collar.
: Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
*To be eligible for a return, your item must be a non-personalized product, unused and in the same condition that you received it.*
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Exchanges

Send an email to: support@tactipup.com and we will assist you with getting any issues resolved and coordinating return labels.

Our full return/exchange policy can be found here.