Our collars clean up really nicely. We have a short video on collar cleaning that can be found here.
Current Turnaround Time: 3-4 weeks
LEASHES & HARNESSES
Explore Tactipup’s top sellers, featuring the gear dog owners love most! From rugged tactical dog collars to our durable biothane leashes, these products have been tried and tested by K9 handlers, trainers, and adventurers. Looking for something special? Our extreme dog collars and dog harnesses are among our most popular items. Each product is designed to withstand tough conditions, ensuring your dog is ready for any challenge. Browse through our top picks to find the best gear for your K9 companion.
Read more Read lessOur collars clean up really nicely. We have a short video on collar cleaning that can be found here.
A proper neck measurement is very important to ensure that your collar fits. Everyone measures a little differently it seems, so we have provided measuring tips here, the best way to go is to measure a collar that currently fits, being sure to measure from the points indicated on the collar measurement page.
Yes! We do this for tons of customers. You can enter the name and number in the text box on any of our 1.5” or 2” models, and we will automatically format the name to be larger and the number to be smaller and centered underneath the name. Note: We unfortunately aren’t able to add both a name & number to our 1” models. Due to the small amount of space available for embroidery, we can only use one line of text.
Orders are currently shipping within 2-4 weeks from the date your order was placed. Once your order ships, it normally takes 2-5 business days to receive it. We also post what day's orders our production team is working on here.
We are all human and we do make mistakes on orders from time to time. If there is an issue with your order, email us (support@tactipup.com) and we will get you taken care of right away. We address these issues and it does NOT take the normal turnaround time to get a replacement collar.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
*To be eligible for a return, your item must be a non-personalized product, unused and in the same condition that you received it.*
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Exchanges
Send an email to: support@tactipup.com and we will assist you with getting any issues resolved and coordinating return labels.
Our full return/exchange policy can be found here.
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